lux78 Terms of Use
We at lux78 provide sportsbook, live-dealer, and slot-game services where local law permits. These terms outline the conditions under which you access and use our platform, manage your account, deposit and withdraw funds, and resolve disputes. By creating an account on lux78, you agree to these terms in full.
Our services are available only in jurisdictions where online gaming and sports betting are legally permitted. You are responsible for verifying that your access to lux78 complies with the laws of your own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
This page sets out our commitments to you and your obligations as a lux78 member. If you have questions about any term, contact our support team through your account dashboard.
Account opening and membership on lux78
When you create a lux78 account, you must provide accurate personal information, including your full legal name, date of birth, email address, and phone number. We use this information to verify your identity, process payments, and contact you about your account. Providing false or misleading information violates our terms and may result in account suspension or closure.
You must be of legal age in your jurisdiction to open an lux78 account. We require age verification as part of our account-opening process. You are solely responsible for ensuring you meet all legal requirements to use our platform.
Your lux78 account is personal to you and non-transferable. You may not share your login credentials, permit others to access your account, or use someone else's account. We are not liable for unauthorized activity on your account if you have shared your credentials or failed to protect them.
We reserve the right to close, suspend, or restrict your account at any time if we reasonably believe you have violated these terms, engaged in fraud, or posed a risk to our operations or other members.
Deposits, withdrawals, and account balance on lux78
We accept deposits through five payment categories: digital wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet unified code, and virtual bank accounts (mobile banking, local payment, online payment, e-wallet). Each payment method has its own processing window and fees, which we display clearly before you confirm a deposit.
Your account balance represents funds you have deposited and any winnings credited to your account. Your balance is your own property and remains yours until you withdraw it or use it to place stakes on our platform. We hold your funds in segregated accounts and do not use them for our own operations.
Withdrawals are processed to your registered payment method. We initiate withdrawal requests within our standard processing window, typically within one business day. Actual receipt of funds depends on your payment provider's schedule—bank virtual accounts, for example, may take a few hours or up to a business day to clear, depending on the bank's operating hours and settlement schedule.
We may decline a withdrawal request if we reasonably believe it violates these terms, is connected to fraud, or if your account is under review. We will notify you of any delays or issues with your withdrawal request.
Our payment commitment
- We support deposits via mobile banking, local payment, online payment, e-wallet, and major bank virtual accounts.
- Your account balance is held in segregated trust accounts separate from lux78 operating funds.
- Withdrawals are processed within our standard window; final receipt depends on your payment provider.
- We do not charge fees on withdrawals; any fees are transparent and disclosed upfront.
- Your deposit and withdrawal history is available in your account statement at any time.
Game rules and settlement on lux78
Each game on lux78—whether sportsbook (Liga 1, Piala AFF, Champions League), live dealer (blackjack, roulette, baccarat, Dragon Tiger), or slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways)—has specific rules governing how stakes are accepted, how outcomes are determined, and how payouts are calculated. We display these rules in the game interface and in our help section.
We are committed to fair gameplay. Our games use certified random-number generators (for slots) and live dealers (for table games). Football and esports markets settle according to official league rules and decisions.
If a game or market experiences a technical fault, we may void affected rounds and refund your stakes. We will notify you of any such decisions. If you believe a settlement was incorrect, contact our support team with details of the affected round, and we will investigate and rectify the issue if warranted.
We are not responsible for external factors affecting settlement—for example, official league decisions in football, weather delays, or event cancellations. In such cases, we follow the rules published in each market description.
Bonuses and promotional offers on lux78
From time to time, we may offer promotional bonuses to new and existing members. Any bonus offer is subject to specific terms and conditions, including minimum deposit amounts, wagering requirements, game eligibility, and withdrawal conditions. We display these terms clearly when you accept a bonus.
Bonuses are entirely optional. You are not required to accept any promotional offer. If you choose to accept a bonus, you agree to be bound by the bonus terms in full.
We reserve the right to modify, withdraw, or cancel any promotional offer at any time. Any bonus that has not yet been claimed may be removed without notice. Bonuses that have been credited to your account remain valid according to the terms displayed when you accepted them.
Disputes and complaint resolution
If you believe lux78 has made an error or treated you unfairly, contact our support team. Describe the issue, provide relevant account details and dates, and explain what resolution you are seeking. Our team will investigate and respond to you with findings and next steps.
Most disputes are resolved through this informal process. If you remain dissatisfied after our response, you may request escalation to our senior management team. We will provide further investigation and a final determination.
We aim to resolve all complaints fairly and promptly. If you are unable to reach a satisfactory resolution with lux78, you may have rights under your local consumer protection laws or dispute-resolution frameworks. We recommend consulting with your local financial regulator or consumer authority for guidance.
Any dispute arising under these terms is governed by the laws of the jurisdiction in which lux78 operates. You agree to submit to the jurisdiction and courts of that territory for any legal proceedings related to lux78.
Responsible use and account management on lux78
Our services are provided for entertainment purposes only. You acknowledge that all gaming outcomes are uncertain and that you may lose funds. We encourage you to use lux78 only with money you can afford to lose.
You are responsible for managing your own account activity. If you are concerned about your usage patterns, you may close your account, request a withdrawal of your balance, or contact our support team for account management guidance.
We prohibit the following: using automated tools or bots to access our platform, colluding with other members to manipulate markets or games, using lux78 for money laundering or fraud, and accessing lux78 from jurisdictions where it is prohibited. Violation of any of these prohibitions may result in account closure and forfeiture of your balance.
Data protection and account security on lux78
We protect your personal and financial information using industry-standard encryption and security protocols. Your data is stored securely and accessed only by authorized lux78 staff and systems for legitimate purposes.
During account opening, we require identity verification (KYC) as part of our compliance obligations. This may include document upload, address verification, and third-party identity checks. We use this information to prevent fraud and comply with anti-money-laundering regulations.
You are responsible for keeping your login credentials confidential. We recommend using a strong, unique password and enabling any additional security features available in your account. If you suspect unauthorized access to your account, contact our support team immediately.
For more detail on how we handle your data, see our Privacy Policy
Changes to our terms
We may update these terms at any time. If we make material changes, we will notify you by email or in-app notification at least 30 days before the changes take effect. Your continued use of lux78 after the effective date constitutes your acceptance of the updated terms.
We encourage you to review these terms regularly to stay informed of our policies and your obligations.
Summary: Your rights and obligations on lux78
By using lux78, you agree to provide accurate information, use our platform lawfully, and comply with these terms. We commit to protecting your funds, processing deposits and withdrawals fairly, settling games according to published rules, and resolving disputes in good faith.
Our services are available only where local law permits. You are responsible for verifying compliance with your jurisdiction's laws. If you have questions about these terms or your rights as an lux78 member, contact our support team or review our Legal Notice for additional information.